While working at the RCA Service company many years ago I remember one common theme. "Sell Service Contracts". This indeed was the main revenue stream for the business.What are the benefits?
1. Provides a continuous revenue stream
2. Connects your customer to you. Why would they call anyone else? They have an agreement with you.
3. Adds value to your business. One of the first questions you'll be asked when you decide to sell your business is "How many contract customers do you have?"
4. With regular maintenance checks, it allows your field people to keep busy during the slow times.
5. Improves customer relations. You have less catastrophic failures because service is rendered regularly for minor problems rather than during emergency no cools or no heats.
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