I'm preparing a workshop for recently-promoted supervisors and I thought I would share segments of the class with you:
What is the difference between a boss or leader?
A Boss:
Is more concerned about how things look to upper management rather than what his employees think
Is simply a conduit of information from up to down
Worries about himself first
Sees his role as being above everyone else
Needs to be in control of everything
Looks at training and development as non-productive and unnecessary
Uses his people as a buffer or someone to blame when things don't go well
Micro-manages people rather than managing processes
A Leader or Coach:
Will get the most out of the people on the "team" by working with them to achieve their common goals and objectives together.
Takes care of the members of the team first and serves as a buffer between upper management and employees
Encourages recommendations and ideas from his team and follows through on them
Is not afraid to "get his or her hands dirty" and spend time out on the job with his or her people
Is honest and candid and tells it like it is
Hires the best people they can afford
Encourages employee training and development and makes it a priority
Creates systems and processes that make the workplace operate more efficiently
Your main goal is to do whatever it takes to remove any obstacles and challenges that may hinder the performance of the team and overall business objectives. At the same time, you must also strive and continue to seek opportunities, ideas and initiatives that enhance the team's performance and business objectives.
Interested in hearing or seeing more? Sign up for one of my workshops or you can see me at the Annual ACCA Contracting Week, Service Managers' Forum. This event will take place October 18 - 21, 2011 in Nashville, TN.
https://www.acca.org/education/contractingweek/smf
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